Policies of The Cornell Inn
We have certain rooms and suites that are best suited for families; we welcome children of all ages but do not provide highchairs or cribs.
We love them but we do not currently allow pets in any of our guest rooms or on the property. This is for the protection of all guests and our property.
We have our very own, intimate little pub in the main house, and guests can bring their drinks anywhere on the property. We observe our responsibility to serve age-appropriate beverages to responsible consumers.
As we have a liquor license, it is a violation of Massachusetts State law for alcohol not purchased through our license to be consumed on the property.
The Cornell adheres to, and appreciates your loyal participation in, our property-wide non-smoking policy.
Advertised rates are based on two-person occupancy.
You may join the housecleaning team at any time! (Just kidding!)
- Cash or Check
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.
♥ DEPOSIT ♥
If staying one night, your deposit is equal to the full room rate for that night.
Assuming you booked directly with us (in person, on the phone, or via our website) contact us directly at (413) 637-4800; or send an email to: firstname.lastname@example.org. If you booked via another method (Expedia, hotels.com, booking.com, etc), you'll need to contact that online travel agent and follow their rules, timelines, and processes.
Here's what you can expect from us: If you must cancel, you want to do it 14 days prior to your scheduled arrival in order to only be charged the $35 cancellation fee.
Less than 14 days of notice means forfeiture of the entire deposit, (unless your room is otherwise rented). If we are able to rebook your room and nights to another party, we will immediately return your entire deposit minus the $35 cancellation fee. Please notify us with as much notice as possible, as it is much more likely that we can book another party in your cancelled room if we have more notice.
Refunds for cancellations are processed immediately, less the applicable cancellation fee. Please allow your bank up to 3 business days to credit the refund to your account.