Occupancy

  Advertised rates are based on two-person occupancy. 

There is a per-night charge of $35 per extra person in allowable rooms.  


Guests wishing to extend their stay past the schedule d departure date should check with us to ascertain availability and we will do everything we can to help you.  If you must cut your stay short for any reason,  please notify us as soon as possible so that we may be able to offer your remaining nights to another guest so that we may be able to offer a refund for the unused night(s).

Deposits

  A deposit for your stay is typically charged at the time of booking.  


If staying one night, your deposit is equal to the full room rate for that night. 


If staying multiple nights, your deposit is equal to half of your stay with the balance to be paid upon arrival. 

Cancellation Policy--direct bookings

For reservations booked directly with us (in person, on the phone, or via our website) contact us directly at (413) 637-4800; or  email innkeeper@cornellbb.com.  


 If you are able to provide at least 14 days notice of cancellation prior to your scheduled arrival, you will only be charged the $35 cancellation fee.  The rest of your deposit will be refunded.


   Less than 14 days of notice means forfeiture of the deposit, (unless your room is otherwise rented).  If we are able to rebook your room and nights to another party, we will immediately return your entire deposit minus the $35 cancellation fee.  Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation.

Cancellation Policy--third parties

  If you booked via any method other than directly with us (Expedia, hotels.com, booking.com, etc), you'll need to contact that online travel agent and follow their rules, timelines, and processes.  Information should be included in the confirmation from the website where you booked. 

Forms of Payment

 You may join the housecleaning team at any time!  (Just kidding!)

  • Visa
  • MC
  • Discover
  • AmEx
  • Cash or Check

Secure Reservation System

 Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site.  We will not sell your personally identifiable information to anyone  

Smoking

  The Cornell adheres to, and appreciates your loyal participation in, our property-wide non-smoking policy.  As is customary in the hospitality industry, a cleaning and de-fumigation surcharge of at least $300 will be added to the bill in case of inadvertence to this policy.

Pets

  We love them but we do not currently allow pets in any of our guest rooms or on the property.  This is for the protection of all guests and our property. 

Children

  We have certain rooms and suites that are best suited for families; we welcome children of all ages but do not provide highchairs or cribs.  

Please call us before you make your reservation; we want you to feel welcomed, but we do have an attractive pond and waterfall on property which requires constant, parental supervision -without exception; we want everyone to be on the same page.

Spirits

 We have our very own, intimate little pub in the main house, and guests can bring their drinks anywhere on the property.  We observe our responsibility to serve age-appropriate beverages to responsible consumers.  
As we have a liquor license, it is a violation of Massachusetts State law for alcohol not purchased through our license to be consumed on the property. 

Check in and Check out

Check in between 3 and 8 pm

Check out by 11 am      

Early check-ins may be accommodated on a case-by-case basis, depending on occupancy from the previous night.  Advance notice of an intended early arrival will increase the likelihood that your room will be ready prior to 3 pm.  Kindly contact us at (413) 637-4800 if you plan to arrive later than 8 pm so we may advise you of the late check-in procedure.

Dietary issues

 We serve a hot breakfast daily, either as a buffet or "cooked to order".  Kindly advise us of any allergies, food sensitivities or special dietary restrictions with as much advanced notice as possible so we may plan our meals accordingly; we will always do our best to accommodate you.  Many of our rooms contain refrigerators (just ask), and we invite you to bring any specialized snacks you may prefer.